Shipping & Returns
Return Policy:
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond promptly with instructions on how to return items from your order. You can expect to receive your refund within 5–9 business days.
You may return most new, unopened items within 30 days of delivery for a full refund. We will also cover return shipping costs if the return is due to a defect. If a customer wishes to return an unopened item within 30 days for other reasons, they will need to arrange for shipping or pay the shipping fees. Alternatively, if they opt to use our pick-up service, the item should be delivered to the designated pick-up location, and a pick-up charge will apply.
Warranty Process:
To make a warranty claim, please contact the brand owner or manufacturer directly. For full coverage, please register your product with the brand owner within 7 days of purchase. Verify with the brand owner if they allow product registration when purchased from us.
Warranty typically applies only to brand-new products. Clearance items, highly discounted products, or items on sale come with a limited 7-day warranty. Prices ending with .55, .66, or .77 are considered clearance or high-discount items.
Pick-Up Service:
To provide efficient service, we offer pick-up options at various locations in Edmonton. For same-day delivery to the pick-up location, orders must be placed by 10:00 AM, Monday to Friday. Orders will be ready for pick-up after 2:00 PM the same day.
For Pick-Up:
Customers must place an order first to be eligible for pick-up. Once the order is placed, the MAA Memory team will ship the item to the chosen pick-up location. Once the item is delivered, the customer will receive an email notification to collect their order.(Your order page record or personal identification will be required as proof.)
Shipping:
We can ship to most addresses in Canada and the USA. Some products have shipping restrictions and may not be eligible for international delivery. When you place an order, we will estimate your shipping and delivery dates based on item availability and the shipping method selected.
Please note that our shipping rates are weight-based, and each item's weight is displayed on its detail page. Shipping companies round up weights to the next full pound, per their policies.